Nimbus Disability is a social enterprise and an organisation run by and for disabled people. It is recognised as a leading authority on accessible ticketing in the UK.

Nimbus developed The Access Card in response to frustrations shared by disabled people and a major live music promoter in how disability was evidenced and needs for reasonable adjustments communicated.

For disabled people, the frustration was in repeatedly sending in personal documents which bore no direct relation to the needs of the individual.

For the venues, it was frustration in interpreting these documents and the additional admin burden it placed on their staff.

Since its initial development, the card is now widely accepted at major event venues across the UK and beyond.

We take our customer access needs very seriously and want to improve the booking journey for customers with access requirements.

With Nimbus, we have launched a new registration scheme which will result in customers’ access requirements being communicated easily to our Box Office team without having to disclose sensitive information. We can then make available discounts, essential companion tickets, and provide seat reservations as required.

If you’re having any issues registering, or if you have questions about your application, please contact Nimbus directly on EMAIL ADDRESS TO BE ADDED.

Alternatively, you can check if your question has been answered on their FAQs page here.

Unfortunately, this is not currently a feature of the ticketing platform that we use. We are in conversation with them and Nimbus Disability about the potential of adding this integration in the near future.

Until then, please call the Box Office on 020 8340 3488 to book access tickets once registered to the scheme.

Visitors with access requirements who wish to qualify for any access discounts available at the time of booking must register their requirements through The Access Card scheme. This ensures the right tickets are sold to the right people.

There are two routes for registration:

Route 1:

You can apply for a free access registration. This will be recognised at Upstairs at the Gatehouse only and will be valid for three years.

To complete your free access registration, please click here.

Route 2:

If you would prefer, you can upgrade to a full Access Card application.

The Access Card costs £15 for three years of membership. The full card provides you with the same benefits as the free registration, as well as:

• Recognised at venues across the UK and beyond
• Potential free companion tickets at events and venues across the UK
• A Photo ID card with symbols relating to accessibility needs
• Informative online access directory
• Access to a closed Facebook Community group

To register a full Access Card for £15 for three years, click here.

When you register, Nimbus Disability will handle all your information securely and safely without us ever having cause to see the detail behind why you need accessible seating options.

The quickest and easiest way to apply is via the website, but Nimbus do have the ability to undertake a phone application for those that require it. You will need to call 0330 808 5108 to book a date and time for a phone application.

Once your application has been submitted, you will receive an email from Nimbus Disability to confirm the application has been received. Nimbus will process the application in due course, with average processing times being within five working days.

If Nimbus has received everything needed from you and can fully process your application, you will receive a confirmation email and the subject line will contain your registration number and general advice on how to use it. You can then quote this number when booking over the phone. If you have applied for The Access Card, the email will also include details regarding the physical card, which will be delivered to you.

If, for any reason, Nimbus is unable to process your application you will receive a follow-up email that will detail what else is needed to finalise your application.

To ensure the right tickets are sold to the right people, visitors with access requirements can only book access tickets with The Access Card or a free access registration.